Missing Channels or EPG? How to Refresh or Reimport Data

Is your Tivimate app missing channels or showing a blank EPG? You’re not alone. This is a common issue that usually comes down to outdated playlists or EPG data that didn’t load properly. Fortunately, fixing it is quick and easy.

Here’s a step-by-step guide on how to refresh or reimport your data and get everything working again.

Step 1: Refresh Your Playlist

Sometimes channels disappear or fail to load due to a stale playlist. To refresh it:

1. Open Tivimate
2. Go to Settings > Playlist
3. Choose your current playlist
4. Click Refresh Playlist

This will force Tivimate to fetch the latest version of your channel list from your IPTV provider.

💡 If channels are still missing, check that your IPTV subscription is active and hasn’t changed.

Step 2: Refresh the EPG Data

Missing guide info (EPG) is usually due to an outdated or disconnected EPG source. To refresh it:

1. Go to Settings > EPG
2. Select your EPG source
3. Choose Update EPG

Tivimate will re-download the EPG and try to match it with your active playlist.

⚠️ Be sure that your EPG URL is still valid — if your provider changed it, you’ll need to update it.

Step 3: Clear EPG and Playlist Data (If Problems Persist)

If refreshing doesn’t fix it, try resetting the playlist or EPG data manually:

For Playlist:

• Go to Settings > Playlist
• Select your playlist
• Choose Clear Playlist Data

For EPG:

• Go to Settings > EPG
• Select your EPG source
• Choose Clear EPG Data

Then re-add or reimport the playlist and EPG from scratch using the original M3U or Xtream URL and EPG link provided by your IPTV service.

Step 4: Check for Connection or VPN Issues

In some cases, a weak internet connection or ISP blocking can prevent data from loading.

• Make sure you’re online
• Try restarting your device and router
• If using a VPN, switch to a different server or try turning it off temporarily

✅ Pro Tip: Set a User Agent (e.g. VLC) in Tivimate settings to help with playlist or EPG compatibility

Bonus: Test with Another IPTV Player

To rule out issues with Tivimate itself:

• Test your M3U or Xtream URL in a different IPTV player like IPTV Smarters or XCIPTV
• If the playlist or EPG loads there, the issue might be with Tivimate’s configuration