How to Fix “Tivimate Already Purchased with Another Account”

If you’ve ever tried to activate Tivimate Premium and run into the message: “Tivimate already purchased with another account,” you’re not alone. This is a frustrating but common issue, especially for users who have upgraded their device, reset their Firestick, or switched Google accounts.

In this guide, we’ll explain what causes the error, how to fix it, and how to avoid it in the future.

What Causes the “Already Purchased” Error?

Tivimate Premium is activated through the Google account you used to make the original purchase. The error appears when:

• You’re signed in with a different Google account
• Your device was factory reset
• You installed Tivimate via an APK instead of the Play Store
• The app can’t verify your original purchase due to a connection issue

🔐 Important: Tivimate Premium is tied to your Google account — not your device.

How to Fix the “Already Purchased with Another Account” Error

Method 1: Log into the Correct Google Account

1. On your device, open the Google Play Store
2. Switch to the Google account used to purchase Tivimate Premium
3. Reopen Tivimate and attempt to activate Premium again

If you’re unsure which account you used, try logging into each one where a purchase may have occurred.

Method 2: Use the Same Device You Purchased From (if possible)

If you still have access to the original device where you purchased Premium:

• Open Tivimate on that device
• Go to Settings > Account > Export Premium Account
• Save the file to cloud or USB storage
• On the new device, choose Import Premium Account

Method 3: Use a Device with Google Play Services

If you’re using Tivimate on a Firestick or Android box without Google Play, the app won’t recognize your purchase.

• Install Tivimate on an Android phone or tablet with Google Play access
• Log into the Google account used to make the purchase
• Activate Premium
• Export the Premium Account file and import it to your Firestick or other device

✅ Bonus Tip: Use Dropbox, Google Drive, or a USB stick to transfer the backup.

Can You Use One Purchase Across Devices?

Yes — if you’re using the same Google account, you can use Tivimate Premium across multiple devices. Just make sure each device has:

• Access to Google Play Services
• The same Google account added

For Firesticks or Android boxes without Google Play, always use the Export/Import Premium Account feature.

How to Avoid This Error in the Future

• Always keep a backup of your Premium activation file
• Don’t remove the Google account used for the purchase
• Avoid APK installs unless you’ve already activated Premium on another device
• Keep your Tivimate app up to date to avoid sync issues