Frequently Asked Questions

If you're new to IPTV, it can be confusing. If you're not new, there's specific questions you want answered before you get started. You should find the answers to all of these questions below. If you don't, then contact us – we're here to help!

About UltimateFIRE

UltimateFIRE is a streaming service that gives you access to live TV, sports, movies, and series through a compatible app on devices like Firestick, Android TV/boxes, and mobile. It’s built to replace expensive cable packages and multiple separate streaming subscriptions with one simple setup.

Once you sign up (or request a free trial), you receive your streaming details instantly. We don’t just hand you a login and leave you to figure it out — you also get step-by-step setup guides that walk you through the full process, including how to install, set up, and activate TiviMate Premium (or another supported app) on your device.

After that, you simply enter your details in the app and start watching. Everything is managed through your client area, where your access details are stored and easy to find anytime.

You get:

  • Access to UltimateFIRE on your chosen plan

  • The ability to stream on the number of connections included with your plan

  • Step-by-step setup instructions so you can be up and running in minutes (even if you’re not technical)

  • Ongoing help if you need it, including priority support via Discord, WhatsApp, and support tickets in the client area

Yes – UltimateFIRE is beginner-friendly. If you can install an app and follow a few simple steps, you’ll be fine — and if you get stuck, we’ll guide you through setup and help you get everything working smoothly.

Free Trial & Getting Started

Yes – We offer free trials so you can test UltimateFIRE before committing. It’s the quickest way to confirm your device, app, and internet setup works smoothly.

Get your UltimateFIRE free trial here

Just use our Free Trial page and submit your request. Once you complete it, your trial details will be activated and sent to you immediately.

  • Most UltimateFIRE trials last 24 hours

  • Astro trials last 72 hours

You’ll need:

  • A compatible device (Firestick / Android TV / Android phone/tablet, and more)

  • A stable internet connection (the better your Wi-Fi, the smoother your results)

If you’re not sure what to use, we can recommend the best setup for your device.

Instantly.

Your details are delivered immediately after requesting, both:

  • On-screen in your browser

  • By email

Yes – We can guide you through it. If you get stuck, just reach out and we’ll help you get set up the right way. Your details are also saved in your client area, so you can access them anytime.

Devices & Compatibility

UltimateFIRE works on most popular streaming devices and platforms, including Fire TV devices, Android TV devices/boxes, and mobile. If your device can run a supported IPTV player app, you’re usually good to go.

Yes ✅ UltimateFIRE works on most Fire TV devices — and we recommend the Firestick 4K Max for the best performance.

One important note: it does not work on the new Fire TV Select devices running Vega OS. If you have a standard Firestick / Fire TV (including the 4K Max models), you’re good to go.

We also provide step-by-step setup guidance (including installing and setting up TiviMate) so you can get streaming quickly.

Yes – UltimateFIRE works on Android TV boxes (as long as they support IPTV player apps). For best performance, we recommend a modern Android TV device with decent storage and stable Wi-Fi (or Ethernet).

Yes – Nvidia Shield is one of the best-performing Android TV devices and works great with UltimateFIRE, especially for smoother navigation and faster loading in IPTV apps.

Sometimes – Smart TVs can work, but it depends on the TV and which IPTV apps are available in that TV’s app store. In many cases, a Firestick or Android TV device gives a smoother experience and more app choices (like TiviMate).

Sometimes – Apple TV can work using compatible IPTV apps available on iOS/tvOS. If you’re unsure, a free trial is the easiest way to confirm your exact setup.

Yes – UltimateFIRE works on iPhone and iPad using compatible IPTV player apps.

Yes – UltimateFIRE works on Android phones and tablets using compatible IPTV player apps.

Yes – You can use UltimateFIRE on Windows or Mac with compatible IPTV apps/players. If you tell us what device you’re using, we can point you to the simplest option.

Apps & Players

For most users, the best experience comes from a proper IPTV player with a clean interface, favourites, EPG, and reliable playback. We’ll recommend the best app based on your device — and we also provide step-by-step setup guides so you’re not left figuring it out alone.

Yes – TiviMate is one of our top recommended apps (especially on Firestick and Android TV). We provide setup guides that walk you through installing TiviMate, activating it, and adding your UltimateFIRE details.

Yes – IPTV Smarters is supported and works well for many users, especially those who want something simple and familiar across different devices.

Yes – Those apps are supported too. Some users prefer them for different layouts or features — if you tell us your device and what you like (simple vs advanced), we’ll point you to the best option.

For beginners, IPTV Smarters is often the easiest to understand straight away.

For the best long-term experience on Firestick/Android TV, many users end up preferring TiviMate once it’s set up (and we guide you through that setup).

Yes – We provide the details you need for supported IPTV apps. Depending on the app you’re using, that may be Xtream Codes or an M3U playlist.

  • M3U is a playlist link that loads channels/VOD into your app (often paired with a separate EPG link).

  • Xtream Codes is a login method (server URL + username + password) that many apps find simpler, and it often pulls in channels/EPG/VOD more smoothly.

If you tell us your device and app, we’ll recommend which method to use and provide the correct setup steps.

Internet Speed & Streaming Quality

For a smooth experience, you want a stable connection more than just a big number. As a general rule:

  • 25+ Mbps is a solid baseline for most households

  • If multiple people stream at once, you’ll want more headroom (see below)

A good guideline per active stream:

  • SD: ~5 Mbps

  • HD (720p): ~10 Mbps

  • Full HD (1080p): ~15–20 Mbps

  • 4K: ~25+ Mbps

If you have 2 connections streaming at the same time, aim for at least 50 Mbps for comfortable headroom (more if your Wi-Fi is weak or others are gaming/downloading).

Wi-Fi works fine if your signal is strong — but Ethernet is always the most stable (especially for 4K or busy households). If you’re on Wi-Fi and get buffering:

  • Move closer to the router

  • Use 5GHz Wi-Fi if available

  • Reboot your router/device

  • Consider Ethernet or a powerline adapter for rock-solid stability

Buffering is usually caused by one of these:

  • Weak/unstable Wi-Fi signal

  • Not enough speed at the device (not just what your ISP advertises)

  • ISP throttling (especially at peak times)

  • Overloaded device/app cache

  • Router issues (especially older routers)

Fast fixes that solve most cases:

  1. Restart the device and router

  2. Switch to 5GHz Wi-Fi or Ethernet

  3. Clear cache in your IPTV app (or reboot the app)

  4. Test on a different network (mobile hotspot) to compare

  5. If hotspot works better than home Wi-Fi, a VPN may help (see below)

Sometimes, yes. A VPN can help if your ISP/network is throttling streaming traffic or blocking certain streams, especially during busy hours. If everything already plays smoothly, you usually won’t need one — but if buffering improves when you use mobile data/hotspot, that’s a strong sign a VPN could help on your home connection.

Connections, Multi-Device, and Sharing

You can watch on as many devices at the same time as your plan’s connection count.

  • 2 connections = stream on 2 devices at the same time

  • 4 connections = stream on 4 devices at the same time

Premium is available with 1, 2, 3, 4, or 5 connections.

Pro, Pure, Prime, Flix ’n’ Chill, and Astro come with 2 or 4 connections.

Yes – You can install UltimateFIRE on as many devices as you like (Firestick, Android, mobile, etc.). The only limit is how many can actively stream at the same time, based on your connections.

Yes – You can share it with family members. We don’t restrict by IP/location.

Just remember: your plan still only allows your number of connections streaming at the same time.

If more devices try to stream than your plan allows, streams will fail to play until you’re back within your connection limit (for example, someone stops streaming or you close the extra device/app).

Content: Channels, Sports, Movies, Series

UltimateFIRE includes a large range of live TV channels across multiple categories (sports, entertainment, movies, kids, documentaries and more). The best way to see what’s included for your setup is to take a free trial, because it lets you browse the full channel lineup directly in your app.

Yes – Sports is a major part of UltimateFIRE. Coverage can vary depending on the plan you choose, so if sports is your priority, we recommend starting with a free trial to confirm it matches what you want to watch.

Yes – We include all major PPV and live event coverage, and we usually provide multiple channels/streams per event so you have backup options if one stream is busy. Because events are updated and organised as they happen, you’ll always find the latest coverage in the sports/PPV sections inside your app.

Yes – UltimateFIRE includes movies and series on-demand (VOD). The exact library changes over time as content is updated, so a free trial is the quickest way to explore what’s available right now.

Content is updated regularly, with updates happening most days. This includes channel updates, EPG updates, and VOD library refreshes.

We don’t rely on a static channel list, because channels and sections change as updates roll out. The most accurate way to see what’s included is to use a free trial and browse the full lineup directly.

Yes – You can request channels. While we can’t guarantee every request (availability can vary), we do take feedback seriously and we’re always improving coverage.

Yes – You can request movies and TV series. We can’t guarantee every request (availability and release timelines vary), but we do take requests seriously and the VOD library is updated regularly, often with updates most days.

Often, yes — but it depends on your country and the plan you’re using. The simplest way to confirm local coverage is to start a free trial and check the country/region sections inside your app.

VPN

Not always. Many users can stream normally without a VPN. A VPN is mainly useful if your internet provider/network is throttling streaming traffic, blocking certain streams, or if you’re using public Wi-Fi (hotels, workplaces, etc.).

Use a VPN if you notice any of these:

  • Buffering only happens on your home Wi-Fi but improves on mobile data

  • Channels/VOD won’t load, or you get repeated connection errors

  • You’re on hotel/public Wi-Fi and streaming won’t start

  • Your ISP seems to slow streaming at peak times

You usually don’t need a VPN if:

  • Everything plays smoothly already

  • You have a stable connection and no blocking/throttling symptoms

Yes — UltimateFIRE VPN is available as a separate product, and it’s optional. You can use your own VPN if you already have one, or add ours if you want a simple setup that’s geared towards streaming reliability.

A VPN usually improves streaming when your ISP or network is throttling you, or when content won’t load at all. In those cases, people often notice smoother playback and fewer errors. In normal conditions, a good VPN setup shouldn’t feel slower — but like any extra “hop” on your connection, a poor server choice (far away or overloaded) can reduce speed.

Best results usually come from:

  • A server closest to your real location (same country is usually ideal)

  • If something is blocked, try a second nearby city/server rather than jumping across the world

  • Use the VPN’s recommended “fast/auto” protocol setting (or the provider’s default) unless you’re troubleshooting

Plans & Choosing the Right Package

They’re built for different viewing styles:

  • UltimateFIRE Premium = UK-first, clean daily driver. UK-focused channel layout, strong UK EPG, catch-up on supported UK channels, plus a big VOD library (including UK series). 

  • UltimateFIRE Pure = US-first + sports-heavy. Built around US viewing with a huge sports section, plus strong Canada/UK packs. 

  • UltimateFIRE Prime = maximum content + global. Biggest overall library with massive international coverage, big sports, and lots of 24/7 channels. 

  • UltimateFIRE Pro = sports-first Live TV focus. Sports-first layout and the most 4K sports channels we offer, while still keeping strong US/UK/Canada sections. 

  • UltimateFIRE Flix ’n’ Chill = movies + series binge library. VoD-first “Netflix-style” browsing with a dedicated 4K section (600+ titles) and a huge movies/series catalog. 

  • UltimateFIRE Astro = separate Firestick app for movies/series. CinemaHD-style interface with built-in premium links, designed for smooth on-demand streaming (HD/4K). 

If sports is your #1 priority:

  • UltimateFIRE Pro is the best pick: sports-first layout and the most 4K sports channels we offer. 

    If you want a more general service that’s still sports-heavy:

  • UltimateFIRE Pure is a strong option with a huge sports section and US-first structure. 

    If you want sports plus the biggest overall library and lots of international coverage:

  • UltimateFIRE Prime is the “everything” option and includes a huge sports section as part of its maximum-content lineup. 

Depends what you mean by “movies/series”:

  • If you want a big, organised VoD-first library for binge watching: Flix ’n’ Chill. 

  • If you want movies/series in a dedicated Firestick app (CinemaHD-style experience): Astro. 

  • If you want an all-round service with strong VOD and Live TV:

    • Premium is great for UK users with UK-friendly VOD and UK series included. 

    • Prime is the biggest “all-in-one” library (Live TV + massive VOD). 

Any plan can work for families — the deciding factor is connections (how many devices can stream at the same time).

  • If your household wants a clean, simple daily experience (especially UK homes): Premium is the usual best fit. 

  • If your household wants maximum variety (global channels, big 24/7 selection, huge library): Prime is ideal. 

  • If your family mainly wants movies + series nights alongside Live TV: pair your Live TV plan with Flix ’n’ Chill as the VoD companion service.

To upgrade or change your plan, you will first need to cancel your current plan and then subscribe to the new one.

Pricing, Billing, and Payments

Right now we accept payments via PayPal.

Subscriptions are recurring payments (so your service stays active without you having to manually renew each time). You can cancel whenever you like.

Yes – You can cancel at any time. Once cancelled, your subscription won’t renew again.

We don’t offer refunds, because we incur costs as soon as the service is provided and activated.

To make sure you’re confident before paying, we offer free trials so you can test everything first. And if you need help at any point, we provide one-to-one priority support for customers via:

  • Discord support server

  • WhatsApp

  • Support tickets in the Client Area

Yes – We offer a 10% discount on yearly subscriptions, and that discounted pricing is already applied where yearly options are shown.

Setup Help & Support

No problem – If you get stuck at any point, just reach out and we’ll guide you through it. We provide step-by-step setup instructions (including help with installing and configuring apps like TiviMate), so you’re not left guessing.

You can contact support through:

  • Discord (fastest for live help)

  • WhatsApp

  • Support tickets in the Client Area

Yes – Discord is one of our main support channels and it’s the quickest way to get help, especially during setup or troubleshooting.

We aim to reply as quickly as possible, and most issues are handled much faster through Discord. Response time can vary depending on demand, but if you post the right details (see below) you’ll get a quicker fix.

Yes – If needed, we can provide one-to-one guidance to help you get set up and resolve issues faster — especially for first-time users.

Send these and we can troubleshoot much quicker:

  • Which plan/service you have (Pro, Prime, Pure, Premium, Flix ‘n' Chill, Astro)

  • Your device (Firestick, Android TV, phone, etc.)

  • The app/player you’re using (TiviMate, Smarters, etc.)

  • What you’re trying to watch (Live TV / VOD)

  • The exact issue (buffering, won’t load, error message, etc.)

  • A screenshot/photo of the error if possible

  • Your internet type (Wi-Fi or Ethernet) and rough speed if you know it

Travel / Mobile / On-the-Go Use

Yes. UltimateFIRE works anywhere you have a stable internet connection. If you’re travelling and you notice buffering or channels not loading on hotel/public Wi-Fi, switching networks (mobile hotspot) or using a VPN often resolves it.

Yes — you can use UltimateFIRE on 4G/5G as long as your signal is strong and you have enough data allowance. Streaming can use a lot of data, so if you’re not on an unlimited plan, stick to SD/HD where possible and avoid leaving streams running in the background.

Usually, yes — but some hotel/public networks block or throttle streaming, or require extra sign-in steps that can interrupt playback. If it won’t load:

  • Make sure you’ve completed the Wi-Fi login/captive portal in your browser

  • Restart the app/device after connecting

  • Try a mobile hotspot

  • Try a VPN if the network is restricting streaming traffic

Yes — you can use UltimateFIRE in different locations (home, work, travelling), but your plan’s connection limit still applies. If your plan allows 1 connection at a time, only one device can stream at once, regardless of location. If you want multiple people watching at the same time in different places, you’ll need a plan with more than 1 connection.