TiviMate Playlist Won’t Load?
Working Fixes for 2025

When TiviMate can’t load your playlist, you’ll usually see one of three symptoms:

  1. Channels list never populates

  2. The app says “Error loading playlist”

  3. The EPG loads but channels are blank

This is one of the most common 2025 user issues — and it’s almost always caused by cache conflicts, URL errors, or network/DNS lag.

Follow these steps in order to restore your playlist quickly.

1. Verify Your Playlist URL or File

Start with the basics — the playlist itself.

Check the following:

  • The URL is typed exactly as given (including http:// or https://).

  • The URL still works — test it in a browser.

  • If using a file, ensure it’s .m3u or .m3u8 and not renamed accidentally.

If it doesn’t load in a browser, the problem is with the source, not your app.

2. Clear Cache and Refresh the App

Corrupt or partial cache files often prevent TiviMate from reloading new data.

Fix:

  1. On your device, go to Settings → Apps → TiviMate → Storage

  2. Choose Clear Cache

  3. Reopen TiviMate

  4. Long press your playlist → Refresh

If the playlist loads afterward, cache corruption was the cause.

3. Change DNS Servers

If the playlist URL times out or partially loads, slow DNS lookups are to blame.

Change your DNS at device or router level to:

  • Cloudflare DNS: 1.1.1.1 / 1.0.0.1

  • Google DNS: 8.8.8.8 / 8.8.4.4

After changing DNS, reboot your device and open TiviMate again.

4. Check Playlist Format & Type

TiviMate supports M3U and Xtream Codes API playlists.

If one format won’t load, switch to the other:

M3U URL Format Example:

http://exampledomain.com:port/get.php?username=XXXX&password=XXXX&type=m3u_plus&output=ts

Xtream API Format Example:

http://exampledomain.com:port
Username: XXXX
Password: XXXX

Switching formats can bypass broken endpoints on the provider’s side.

5. Disable VPN or Proxy Temporarily

Some VPNs block playlist or EPG data from loading fully.

Try disabling your VPN and restarting TiviMate.

If the playlist loads without a VPN, add your provider’s domain to your VPN whitelist.

6. Check Storage Permissions

On Android 13+, storage permissions can block TiviMate from saving or reading local playlists.

Fix:

  1. Long press the TiviMate app icon → App Info

  2. Tap Permissions → Files and Media → Allow Access to All Files

  3. Reopen the app

This ensures playlist data can download and cache correctly.

7. Re-add the Playlist

If all else fails, delete and re-add the playlist.

Steps:

  1. Long press your existing playlist → Remove Playlist

  2. Choose Add Playlist → enter your URL again

  3. Wait for channels to populate (may take up to 30 seconds)

Re-adding rebuilds the internal index — fixing hidden corruption issues.

Quick Recap

✅ Check playlist URL or file format
✅ Clear cache and refresh
✅ Change DNS
✅ Disable VPN if needed
✅ Verify storage permissions
✅ Re-add the playlist

Final Tip

TiviMate’s playlist engine is highly reliable — but it depends on both DNS and provider uptime.

If your playlist fails even after these steps, test the same URL in another player (like Smarters or OTT Navigator).

If it also fails there, it’s almost certainly a provider-side problem, not TiviMate itself.